Questions & AnswersFAQ
Are you planning a visit to Sarlat-la-Canéda and have some questions? Whether it’s about the must-sees, the culinary specialities to try or the best times to visit the town, this FAQ answers the most frequently asked questions. Find out everything you need to know to make the most of your stay in the heart of the Périgord Noir!
Frequently asked questions
Do you have toilets in the museum?
Unfortunatly no
Are strollers allowed?
For safety reasons, strollers are not allowed. We recommend kangaroo bags or baby carriers without metal frames.
get headphones?
Foreigners who do not understand French are strongly advised to bring their own headphones, or rent one for €1 each. You will be asked to show proof of identity as a deposit.
Is there Wi-Fi and sockets for your computer or phone?
Wi-fi is available (the museum’s visitor network), but the connection is very unreliable. We strongly recommend that you download the application beforehand. No plugs are available.
Can I take pictures?
Photography and filming are permitted for private use. The use of selfie poles, flash and other lighting devices is not permitted.
Is the museum wheelchair-accessible?
The building is a listed 15th century monument. We deplore the fact that no special arrangements have been made for this purpose.
Can I bring my pet?
Pets are not allowed.
Who do I contact in the event of loss or theft?
In the event of loss or theft of objects or identity papers, you can contact the following organizations:
The Truffle Museum (within a week of the loss or theft) on 09 73 45 71 42
The Gendarmerie Nationale (within two weeks of loss or theft) on 05 53 31 71 10 or Bd Henri Arlet, 24200 Sarlat-la-Canéda.